We hope you are completely satisfied with your purchase. If, however, you need to return an item, we will gladly accept merchandise in its original, sealed and unused condition, within 14 days of the receipt of your order.

Your refund will take 2-3 business days once your item has been processed. If you have any questions, please email us at: [email protected]

If you are not using the form below and would like to send us an e-mail, please include the following:

•    The name you placed the order under.
•    Telephone number.
•    Email address.
•    Your return shipping address.
•    The reason for the return, providing a detailed explanation of the difficulty you are experiencing.
•    The Customer Service representative name who authorized your return & date (If applicable).
•    Your order number

Procedure to return damaged product, shipped by Freight Carrier, must be authorized by a Customer Service.  If necessary, the Customer Service representative will give special packaging instructions. Please note that letter-style paper envelopes are not sturdy enough to send small parts and may be damaged and lost. Returns of items purchased should be in a bubble mailer or a box.

Incomplete, unauthorized returns, postage due will be refused and will be returned to you. All returns are subject to a 20% restocking fee. Shipping fees will not be credited unless we are at fault. If product is found defective, reimbursement for shipping charges will be issued in the form of a credit.  All freight returned shall be by “ground” (only), no exceptions.

Return Shipping:

•    Prepaid by customer, unless shipped in error by Budbuddyflower LLC We will refuse returned product shipped “collect.”
•    We will not credit tracking charges or additional shipping charges.

Credit for Product:

•    Based on applicability, it is Budbuddyflower LLC’s decision to issue credit for product returned.
•    Product purchased on a non-direct basis cannot be returned to Budbuddy Flower LLC and will not be issued credit.
•    Product purchased direct from Budbuddy Flower LLC will receive a credit within 30 days after the return when RMA is received.
•    No cash payouts for returns will be made; store credit only.
•    Unopened and unused product is subject to a 20% Restocking Fee.
•    Unopened and unused product will not be issued credit for freight costs.
•    Defective product will be issued credit for shipping charges.